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Service 11

Website Repair: Emergency Fix Within 2 Hours

Is your website offline, showing an error, hacked, or broken after an update? We handle emergencies on existing websites, whatever the technology: WordPress, WooCommerce, Shopify, Prestashop, custom-built sites, Node.js or PHP applications. You describe the problem, we acknowledge it and start the diagnosis within 2 hours on business days. The diagnosis is free; you then receive a fixed price and a deadline before we touch anything. No subscription, no commitment: one intervention, a written report, and recommendations so it does not happen again. Urgent repairs Monday to Friday, 9am to 7pm, remotely anywhere in France, and on site in Aix-en-Provence or Marseille when the situation calls for it.

Describe the problemcontact@eldev.fr

Common failures

01

Broken site or errors

White screen, 500 or 503 error, WordPress critical error after a plugin, theme or PHP update, a form or checkout that stopped working. We find the cause and bring the site back online.

02

Hack cleanup

Redirects to shady websites, spam pages indexed by Google, a "deceptive site" warning, phishing emails sent from your domain. Cleanup, patching of the vulnerability, credential rotation and a review request to Google.

03

Slowness and performance

A site that takes ten seconds to load, saturated hosting, Core Web Vitals in the red in Search Console. We measure, find the bottlenecks (plugins, images, queries, caching) and fix what actually weighs the site down.

04

Hosting, DNS, email

Expired domain name, invalid SSL certificate, misconfigured DNS, site unreachable after a migration, emails no longer delivered (SPF, DKIM, DMARC). We straighten out the configuration and check that it holds.

Audience

Who is this
service for?

Website repair is for anyone whose site already exists and is causing trouble right now, without waiting for a redesign quote.

  • Site down with no provider: the agency closed, the freelancer stopped answering, and nobody has the credentials or knows how the site works
  • Online store that has stopped selling: payment errors, blocked orders, out-of-sync stock, every hour of downtime costs revenue
  • Hacked WordPress site or one flagged by Google, with redirects or spam pages hurting your image and your rankings
  • A site that works but is drifting: slowness, intermittent errors, Search Console alerts nobody deals with, hosting never reviewed
Process

How it
works.

You email us with the site address, the symptoms (white screen, 500 error, slow site, suspicious redirects, Google warning) and, if possible, what changed recently. Within 2 hours on business days, we confirm we are on it and start the diagnosis: logs, hosting status, plugins, theme, database, DNS and certificate. You receive a fixed quote with the time needed to bring the site back. Once you approve, we back up, fix, test, and put the site back in service. You get a written report: the cause, the fix applied, and what to do to avoid the next outage.

Why us

What makes the
difference.

A developer, not a first-line support desk: we read the code and the logs instead of disabling plugins at random. We back up before acting, we only work after you have accepted a price, and we document what we did so you stay in control of your site.

FAQ

Frequently asked questions.

How long before someone looks at my problem?
We acknowledge your request and start the diagnosis within 2 hours on business days (Monday to Friday, 9am to 7pm CET). A request sent in the evening or over the weekend is picked up the next business morning. Most common failures (site broken after an update, expired certificate, configuration error) are fixed the same day; a full hack cleanup usually takes one to two days.
How much does a repair cost?
The diagnosis is free: we identify the cause and send you a fixed price with a deadline before any work starts. You only pay if you accept the quote. To get started, describe the problem to us. The price depends on the problem and the time it takes, not on a subscription: a simple restore costs less than a hack cleanup with vulnerability patching. If the site deserves regular care, we can then offer a maintenance contract, but it is never a condition.
Which technologies do you repair?
WordPress and WooCommerce first, which account for most requests, but also Shopify, Prestashop, custom sites built with PHP, Node.js, React or Next.js, static sites (Astro, Hugo) and common hosting setups (IONOS, OVH, Hostinger, cPanel, VPS). If your site runs on an unusual stack, we tell you from the first exchange rather than improvising.
I no longer have access to my site or hosting. Can you still help?
Yes, this is common when a provider has left. We guide you through recovering your legitimate access: hosting and registrar accounts through the provider's procedure, WordPress admin access through the database or FTP, Google Search Console and Analytics accounts. We never work on a site whose ownership you cannot prove, and we hand over every credential at the end.
What happens after the repair?
You receive a written report: the cause of the outage, what we fixed, the backups made and recommendations to prevent it from happening again (updates, automatic backups, web application firewall, monitoring). You are free to apply them yourself, entrust them to us occasionally, or move to a maintenance contract with monitoring and regular updates.

Other services

01Web Development02E-commerce03Mobile Apps04Artificial Intelligence05UI/UX Design06WordPress & CMS07Desktop Apps08Hosting & Infra09Maintenance10ERP & Consulting

Website down?

Picked up within 2 business hours, free diagnosis, fixed price before any work. Send the site address and the symptoms.

Request a repaircontact@eldev.fr